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      EXL Service

      Engaged employer

      EXL Service Reviews

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      3.5

      61% would recommend to a friend

      (8,135 total reviews)
      avatar

      Rohit Kapoor

      78% approve of CEO

      61% positive business outlook

      Ratings by category

      3.5

      Diversity and inclusion

      3.4

      Work/Life balance

      3.3

      Culture and values

      3.3

      Career opportunities

      3.1

      Senior management

      3.0

      Compensation and benefits

      EXL Service has an employee rating of 3.5 out of 5 stars, based on 8,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

      Reviews by job title

      8K reviews
      4.0
      2 Jun 2026

      Structured environment with stability

      Business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Consistent Income: Provides financial stability and predictable paychecks, often including performance bonuses.Benefits Packages: Access to structured perks like health insurance, retirement contributions, and paid time off.Skill Development: Opportunities for training, mentorship, and learning to work within a structured team environment.Defined Career Paths: Established corporate hierarchies offer clear frameworks for promotions and salary increments.Resource Access: Equipped with the tools, software, and capital necessary to perform your job without personal investment

      Cons

      Office Politics & Bureaucracy: Slower decision-making and innovation due to strict corporate hierarchies and red tape.Rigid Schedules: Fixed working hours and leave policies limit flexibility compared to freelancing or entrepreneurship.Less Autonomy: You have to align with company goals and adhere to standardized processes rather than forging your own path.Risk of Monotony: Roles can sometimes feel repetitive or overly specialized, stunting broader creative freedom.Impersonal Culture: In larger companies, you may feel like a small "cog in a machine" with less visibility among senior management.

      3.0
      1 Jun 2026

      Low pay

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      It was a job that paid

      Cons

      Low pay. Had to make lots of cold calls

      Viewing 1 - 3 of 8,135 Reviews
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      ReviewsEXL Service reviews

      Glassdoor has 8,368 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.